Consumer Law

Consumers are protected by a variety of laws and regulations designed to ensure that businesses deal with them in good faith.  The law has evolved in a piece meal fashion and now has a distinct EU origin.  Efforts have been made to consolidate, simplify and modernise consumer law, but it remains a complex and detailed subject.

Any business that provides goods or services will inevitably have to deal with issues relating to cancellations, refunds, warranties and complaints and it is essential for businesses to understand their legal obligations and the rights of their customers, not only to enable them to deal appropriately with any dispute that might occur, but also to ensure high standards of customer service.

We have experience in advising both businesses and consumers on all aspects of consumer and trading law.  Our focus is on providing practical solutions which meet our client’s needs and which have the least possible impact on their business.

We are able to advise on a wide variety of issues including those arising from interpretation of:-

  • Consumer Credit Act 1974;
  • Prices Act 1974;
  • Unfair Contract Terms Act 1977
  • The Sale of Goods Act 1979;
  • Supply of Goods and Services Act 1982;
  • Consumer Protection Act 1987;
  • Enterprise Act 2002;
  • Consumer Protection (Distance Selling) Regulations 2000;
  • E-commerce Regulations 2002;
  • Consumer Protection from Unfair Regulations 2008;
  • Cancellation of Contracts made in a Consumer’s Home or Place of Work Regulations 2008;
  • Provision of Services Regulations 2009.

For more information please contact Mark Robinson on 01704 531991 or email